How to communicate effectively with your whole team? A question that has plagued execs since there were corporates.  And the bigger they get the bigger the plague. Today I sat down with Gerry Skerrit, Managing Director of Dream Team Catalyst,  probably South Africa’s premier Team Building company.  With their head office in Midrand they have 20 […]

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Businesses, both large and small, are at an interesting juncture in South Africa with regard to social media.  There is a sense of anxiety about it.  Businesses are aware that they should be “doing” social media – the numbers are just too overwhelming to be ignored. But all too often there is a knee jerk […]

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A week ago I read an article by tech journalist Ben Kelly on a sequence of dreadful customer service he experienced at the hands of Autopage Cellular after being robbed in his home.  The article really upset me.  I’ve never dealt with Autopage Cellular but I have experienced the sheer frustration that Ben describes in […]

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