Technology, Mobile, the Internet and Social Media have removed so much friction in the business/customer relationship. If we take the music industry as an example: Their business model in the 20th century was fairly straightforward – produce music and then tightly control and regulate its distribution. If you wanted to own a song you had […]

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Twitter is a platform of immediacy – it’s all about what’s happening right now so checking my timeline during the day is a pretty rush affair – during a couple of minutes between meetings, or while grabbing lunch. I try to keep abreast but this is often not possible. I had a quiet moment tonight […]

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Here is a clip of my new keynote presentation – The Road Ahead – which was developed in partnership with arguably South Africa’s best business speaker, Michael Jackson. This was delivered at the Marketing Indaba in Johannesburg at the end of May this year. It is a presentation I hope to take to many business […]

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