I’ve just read an article titled “Not the Waiter’s fault! Why restaurant service is slow.” You can read the article here. To summarise the article, a New York restaurant did an analysis to determine why they were getting complaints of slow service and people waiting long for tables. They viewed CCTV footage from July 2004 […]

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The title of this article borrows from one of the most famous self-help books of all time “How to Win Friends & Influence People” by Dale Carnegie. Written in 1936 it addressed a fundamental element in a world that had undergone radical and drastic change. In the 1930s big business was coming into its own […]

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There is often the question of which social media platform a business should be using. Perhaps it would be helpful to provide a short description of each and what a business can use it for. There are two sides to the coin of the decision to use one or more platforms. One the one hand […]

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This article is appearing in the September issue of MeetingsSA and thought I’d give it an airing here as well. Building a network. Anyone who is in business and particularly those starting a business, realises very quickly the need for a network. In the time of social media this is more important than ever before. […]

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Technology, Mobile, the Internet and Social Media have removed so much friction in the business/customer relationship. If we take the music industry as an example: Their business model in the 20th century was fairly straightforward – produce music and then tightly control and regulate its distribution. If you wanted to own a song you had […]

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Twitter is a platform of immediacy – it’s all about what’s happening right now so checking my timeline during the day is a pretty rush affair – during a couple of minutes between meetings, or while grabbing lunch. I try to keep abreast but this is often not possible. I had a quiet moment tonight […]

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Here is a clip of my new keynote presentation – The Road Ahead – which was developed in partnership with arguably South Africa’s best business speaker, Michael Jackson. This was delivered at the Marketing Indaba in Johannesburg at the end of May this year. It is a presentation I hope to take to many business […]

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This article originally appeared in the Jun/Jul 2013 issue of Franchise Warehouse Almost every business is aware that something is happening, something big and they are aware in a rather vague way that it has something to do with them. Social & Mobile. They are big & getting bigger and it has everything to do with […]

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REPUTATION MANAGEMENT OVERVIEW A deeper understanding of how to manage reputation on a personal and professional level has become increasingly important as communication channels become wide open and instant. With this in mind I am very pleased to announce the launch of this new service in partnership with Debora Patta. Streamlined into a half day […]

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